Man and Van Bayswater Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bayswater provides removal, man and van, transport and related services. By making a booking, the customer agrees to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation that requests and pays for the services.

Services means any removal, man and van, transport, loading, unloading, packing assistance, or related services provided by Man and Van Bayswater.

Goods means any items, property or possessions that the customer asks us to move, handle, store or dispose of.

Agreement means the contract between Man and Van Bayswater and the customer incorporating these Terms and Conditions.

2. Scope of Services

Man and Van Bayswater provides man and van and removal services for residential and commercial customers. Services may include loading, unloading, transport, basic furniture positioning and limited packing assistance, depending on what is agreed at the time of booking.

The precise scope of the services, including the number of staff, size of vehicle, estimated duration, collection and delivery addresses, and any special requirements, will be agreed with the customer at the time of booking. Any services not expressly agreed at that time will be treated as additional services and may incur further charges.

3. Booking Process

All bookings must be made directly with Man and Van Bayswater. At the time of booking, the customer must provide accurate and complete information, including:

Full collection and delivery addresses and access details.

The nature and approximate quantity of goods to be transported, including any particularly heavy, bulky, fragile or valuable items.

Any access restrictions such as stairs, lifts, parking limitations, congestion, or time restrictions.

The requested date and time of the service.

Any special handling requirements.

Quotes are provided based on the information supplied by the customer and may be given as an hourly rate, a fixed fee or a combination of both. If the information provided is incomplete or inaccurate, Man and Van Bayswater reserves the right to amend the quote or charge additional fees to reflect the actual work required.

A booking is confirmed only when it has been accepted by Man and Van Bayswater and the customer has agreed to these Terms and Conditions. We reserve the right to refuse any booking at our discretion.

4. Pricing and Payment Terms

Prices are based on the service type, duration, staffing level, vehicle size, travel distance and any additional services requested. Our charges may include travel time, fuel, congestion charges, tolls, parking fees and other related costs where applicable.

Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the service on the day of the move.

We may require a deposit to secure a booking. The amount of the deposit and the deadline for payment will be confirmed at the time of booking. If a deposit is required and not paid by the specified time, we may cancel the booking without further notice.

Payment may be required in cash, by bank transfer or by card, subject to availability of payment methods. Any bank charges or fees relating to the transfer of funds are the responsibility of the customer.

If payment is not made when due, Man and Van Bayswater reserves the right to:

Charge interest on any overdue amount at the statutory rate until payment is received in full.

Retain any goods in our possession until full payment, including any storage costs, has been received.

Recover from the customer all reasonable costs of collection, including legal fees.

5. Customer Responsibilities

The customer is responsible for:

Ensuring that adequate and lawful parking is available at both collection and delivery locations, and paying any related fees or permits.

Ensuring that the property is accessible and that lifts, stairways and corridors are clear and suitable for moving the goods.

Packing and securing goods safely, unless packing services have been specifically agreed as part of the booking.

Informing us in advance of any items that require special handling, disassembly, reassembly, or are particularly heavy, fragile or valuable.

Being present or represented at the collection and delivery locations to provide access and to confirm that the services have been completed.

Checking all premises at the end of the move to ensure that nothing has been left behind.

If the customer fails to fulfil these responsibilities, we may charge additional fees, adapt the service, or in some cases refuse to carry out all or part of the service where it would be unsafe or unlawful to do so.

6. Cancellations and Amendments

The customer may cancel or amend a booking by giving notice to Man and Van Bayswater. The following cancellation terms will normally apply unless otherwise agreed in writing:

If the customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion.

If the customer cancels within 48 hours of the scheduled start time, we may retain part or all of the deposit and may charge a reasonable cancellation fee to cover our costs.

If the customer cancels on the day of the service or fails to be present at the agreed time and location, we may charge up to the full quoted amount.

Requested changes to the date, time, locations, scope of work or size of vehicle are subject to availability and may result in amended pricing. If we are unable to accommodate the requested changes and the customer chooses to cancel, any applicable cancellation fees may still apply.

Man and Van Bayswater reserves the right to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents or legal restrictions. In such cases, we will use reasonable efforts to notify the customer as soon as practicable and to offer an alternative date or time. We will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

7. Delays and Waiting Time

While we make every effort to arrive at the agreed time, all arrival and completion times are estimates. Traffic, weather, accidents, access issues and other factors may cause delays.

If the start of the service is delayed due to the customer, for example due to lack of access, incomplete packing, or absence of the customer or their representative, waiting time may be charged at our standard hourly rate.

Man and Van Bayswater will not be liable for any indirect or consequential losses arising from delays, including loss of earnings, missed appointments or penalties imposed by third parties.

8. Exclusions and Prohibited Items

The customer must not request us to move or handle any items that are illegal, dangerous, explosive, corrosive, flammable, perishable beyond reasonable limits, or otherwise unsuitable for transport. This includes, but is not limited to, the following:

Illegal substances or items.

Firearms, ammunition or weapons.

Explosives, gases, chemicals or hazardous materials.

Cash, bonds, securities, jewellery, precious metals or similar high-value items unless specifically agreed in writing.

Livestock, pets or other animals.

If such items are transported without our knowledge, Man and Van Bayswater accepts no liability for loss or damage, and the customer will be responsible for any resulting claims, damages, fines or costs.

9. Liability for Loss or Damage

Man and Van Bayswater will take reasonable care in handling and transporting the goods. Our liability for loss or damage is subject to the following terms and limitations:

We will not be liable for loss or damage arising from incorrect or inadequate packing by the customer, unless packing services are provided by us.

We will not be liable for loss or damage to the contents of boxes, containers or furniture that were not packed or sealed by us.

We will not be liable for damage to goods where pre-existing defects, weaknesses or wear and tear contributed to the damage.

We will not be liable for damage to property if the customer or any person acting on their behalf instructs our staff to move items in a way that is unsafe or unsuitable, or where items are too large to be moved safely through the available access.

Any claim for loss or damage must be reported to us in writing as soon as reasonably possible and in any event within seven days of completion of the service. The customer must provide reasonable evidence of the loss or damage and permit us an opportunity to inspect the items and premises.

Our total liability for loss or damage to goods or property, whether arising in contract, tort or otherwise, will not exceed a reasonable replacement or repair cost for the affected items, subject to any applicable limitations agreed at the time of booking.

We are not liable for any indirect or consequential losses, including loss of profit, loss of enjoyment, emotional distress or other similar losses.

10. Insurance

Man and Van Bayswater maintains appropriate insurance cover in connection with its services, subject to policy terms, conditions and exclusions. Details of insurance cover may be made available on request.

The customer is encouraged to maintain their own insurance for high-value or particularly fragile items, as our liability may be limited and may not cover every possible risk.

11. Waste, Disposal and Environmental Regulations

Man and Van Bayswater operates in compliance with applicable waste and environmental regulations. We are not a general waste carrier and will only remove items for disposal that have been agreed in advance.

The customer must not request us to dispose of hazardous or prohibited waste. Where we agree to remove items for disposal, these will be taken to appropriate authorised facilities. Additional charges will apply for disposal services, based on the nature and volume of items.

The customer is responsible for accurately describing items intended for disposal. If items are found to include materials that require special handling or incur additional charges at the point of disposal, we reserve the right to pass these costs on to the customer.

We reserve the right to refuse to remove or dispose of any items that, in our reasonable opinion, cannot be handled or transported safely or lawfully.

12. Access, Parking and Charges

The customer must ensure that suitable parking is available for our vehicles at both the collection and delivery locations. Any permits, authorisations or fees required for parking are the responsibility of the customer.

Additional charges may apply where:

Parking is not available close to the property and long carries are required.

Stairs or restricted access significantly increase the time or difficulty of the move.

We incur parking fines, congestion charges, tolls or similar costs directly as a result of the service. Such costs will be passed on to the customer where they arise from circumstances beyond our control.

13. Health and Safety

Man and Van Bayswater is committed to maintaining a safe working environment for staff, customers and the public. Our staff may refuse to carry out any task that, in their reasonable opinion, would pose a risk to health or safety or could cause damage to property beyond a reasonable level of risk.

The customer must not request staff to lift or move items that are excessively heavy, dangerous, or cannot be moved safely with the equipment and staffing available.

14. Force Majeure

Man and Van Bayswater will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, traffic disruption, strikes, lockouts, war, civil unrest, or legal restrictions.

15. Complaints and Dispute Resolution

If the customer is dissatisfied with any aspect of the service, they should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.

We will investigate complaints in a fair and timely manner and may request additional information or evidence from the customer. Both parties agree to act in good faith in attempting to resolve any dispute arising out of or in connection with these Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with the services or the Agreement, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Variations to These Terms

Man and Van Bayswater may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that particular service, unless a change is required by law or regulation.

Customers are encouraged to review these Terms and Conditions periodically to ensure they are aware of the current terms applicable to future bookings.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by Man and Van Bayswater, constitute the entire agreement between the parties and supersede any previous understanding, representations or agreements relating to the subject matter.

No verbal statement, promise or representation made by any employee or agent of Man and Van Bayswater shall be binding unless confirmed in writing.