Man And Van Bayswater Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Bayswater provides moving, transport, loading, unloading, and related logistics services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be clear and practical, while protecting both the customer and the provider. They apply to household moves, small office relocations, item collection, and other agreed man and van services, unless a separate written agreement states otherwise.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the Man and Van Bayswater name. References to “you” and “your” mean the customer, client, or person making the booking. The words “service”, “job”, or “booking” refer to the agreed transport or removal work, including any loading, unloading, waiting time, or associated labour that has been accepted by us in advance. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

These terms are designed to support fair trading and to explain responsibilities on both sides. They do not affect your statutory rights as a consumer where those rights apply under UK law. Nothing in these terms is intended to exclude liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Booking Process

A booking is normally made through an enquiry and quotation process, followed by confirmation from both sides. We may ask for details such as the collection and delivery addresses, access conditions, floor levels, item sizes, estimated load volume, parking restrictions, and the preferred date and time. The customer must provide accurate information at the time of booking. If the details later change, the price, vehicle size, crew size, or time required for the job may also change.

Once we have reviewed the information, we may provide a quotation. A quote may be fixed, estimated, or subject to final confirmation depending on the complexity of the job and the information supplied. Any quotation will remain valid for the period stated at the time it is issued, or, if no period is stated, for a reasonable time only. A booking is confirmed only when we accept it and, where required, receive any deposit or advance payment requested.

The customer is responsible for ensuring that the booking details are complete and truthful. If access is difficult, if items are unusually heavy or fragile, or if there are parking or building restrictions, these must be declared before the service begins. Where the customer fails to disclose important information, we reserve the right to revise the quote, refuse to carry out part of the service, or cancel the booking in accordance with these terms. Man and van services depend heavily on accurate pre-booking information, so omissions may affect the price and timing.

Service Conditions

We will use reasonable care and skill in providing the agreed service. However, the exact method of loading, route selection, vehicle allocation, and staffing may be determined by us in light of operational requirements, safety, and legal restrictions. We may refuse to move any item that we reasonably believe is unsafe, prohibited, unlawful, excessively heavy for the circumstances, or likely to cause damage to property, equipment, or people.

The customer must ensure that all items are ready for collection at the agreed time, suitably packed if required, and clearly separated from goods that are not to be moved. Unless otherwise agreed in writing, the customer is responsible for disconnection and reconnection of appliances, dismantling or reassembly of furniture, and the safe removal of items such as mirrors, televisions, liquids, plants, and perishable goods. We may assist with these tasks only where it is safe and practical to do so and where such assistance has been included in the service arrangement.

Waiting time may be charged if the vehicle or crew is delayed by circumstances beyond our control, including poor access, missing keys, lack of parking, unfinished packing, or delays in receiving instructions. If the job is interrupted or postponed because the customer is not ready, the booking may be rescheduled, cancelled, or subject to additional charges. Any estimated arrival time is not guaranteed and may vary due to traffic, weather, or operational issues, although we will act reasonably to keep the customer informed.

Payments

Payment terms will be set out during the quotation or booking stage. Unless otherwise agreed, payment is due on completion of the service, immediately on presentation of an invoice, or in advance where a deposit has been requested. We may accept payment by bank transfer, card, cash, or other agreed means. Man And Van Bayswater may refuse to begin or continue a job if payment terms are not met or if there is a reasonable concern about payment security.

All prices are stated in pounds sterling unless specifically noted otherwise. Quotes may include labour, vehicle use, fuel, and standard transport costs, but may exclude congestion charges, parking, tolls, permits, waiting time, disposal fees, storage charges, or other additional expenses unless expressly included. If the actual job differs from the information provided, we may charge a revised amount reflecting the extra time, resources, or materials required. Any such adjustments will be calculated reasonably and communicated where practical.

Invoices that remain unpaid after the due date may accrue interest and reasonable recovery costs to the extent allowed by law. If part of an invoice is disputed, the customer should pay the undisputed amount on time and raise the dispute promptly with full supporting details. We may withhold future services until any outstanding balance is settled. Any discount, promotional rate, or special offer applies only under the conditions stated at the time it is offered and may be withdrawn if those conditions are not met.

Cancellations and Amendments

The customer may cancel or amend a booking by giving reasonable notice. The closer the cancellation is to the scheduled service date and time, the more likely it is that a cancellation fee will apply. This is because vehicle allocation, staff time, and route planning may already have been committed. Any cancellation charges will be reasonable and may reflect the loss incurred, including preparation time and any non-recoverable costs. Where a deposit has been paid, it may be retained in whole or in part to cover such losses, subject to applicable law.

We may cancel or reschedule a booking for reasons including unsafe conditions, severe weather, vehicle breakdown, staffing issues, access problems, non-payment, inaccurate booking information, or any other event outside our reasonable control. If we cancel for reasons within our control, we will normally offer an alternative date or a refund of sums paid for the cancelled element of the service. If cancellation is caused by the customer’s failure to meet their obligations, including being unavailable at the agreed time or failing to provide access, charges may still apply.

If the customer requests a change to the scope of work, such as additional stops, extra items, another property, or a later finish time, we may accept or decline the amendment at our discretion. Accepted amendments may result in a revised price and new timing. The customer should not assume that changes are confirmed until we have acknowledged them. For any man and van move, clear communication before the service date helps reduce avoidable cancellation costs and delays.

Liability

We will take reasonable care of the items we handle, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, hidden defects, or damage caused by inadequate packing, unstable stacking, or the nature of the item itself. The customer remains responsible for packing fragile goods unless we have expressly agreed to pack them. If we handle packed goods, we are not liable for damage resulting from packing that was not reasonable for transportation.

Where loss or damage is caused by our proven negligence, our liability may be limited to the repair, replacement, or declared value of the affected item, whichever is lower, subject to any insurance terms and legal requirements. We are not liable for indirect loss, loss of profit, loss of opportunity, or consequential losses arising from delayed or unsuccessful completion of a booking, except where liability cannot legally be limited. Customers are encouraged to arrange suitable insurance for high-value, fragile, or unusual items.

Nothing in these terms reduces your rights in relation to services carried out with reasonable care and skill under consumer law. If a claim arises, the customer must notify us as soon as reasonably possible and provide supporting evidence, including photographs, descriptions, and purchase or valuation details where available. We may inspect the relevant item or circumstance before accepting any responsibility. Any claim must be made promptly so that we can assess the issue fairly and efficiently.

Waste Regulations and Prohibited Items

If our service includes waste collection, disposal, or clearance, both parties must comply with applicable UK waste regulations. The customer must describe the waste accurately and must not present controlled, hazardous, illegal, or specialist materials without prior agreement. We may refuse to collect any waste that cannot lawfully be transported or disposed of through the arrangements in place for the booking. We may also require the customer to confirm that they have the right to dispose of the items and that the waste is not mixed with prohibited materials.

The customer is responsible for ensuring that all waste is separated, correctly identified, and ready for lawful removal. We may charge extra if sorting, segregation, loading, or disposal takes longer than expected because the waste was not described accurately. If we believe that an item or load may breach waste handling rules, safety rules, or environmental obligations, we may decline the work or stop the job. The customer agrees to cooperate fully with any lawful request relating to compliance, including proof of origin, ownership, or disposal authority where reasonably required.

Unless expressly agreed in writing, we do not accept responsibility for the contents of sealed bags, boxes, or containers left for collection, and the customer remains responsible for ensuring they contain only permitted materials. The customer must not hand over items that are prohibited by law, dangerous, contaminated, pressurised, flammable, corrosive, or likely to create a hazard during transit. Breach of waste regulations may result in refusal of service, immediate termination of the booking, and recovery of any costs or losses arising from the breach. Compliance with UK waste law is a condition of all applicable man and van services.

Customer Responsibilities

The customer must be present, or have an authorised representative present, at both collection and delivery unless otherwise agreed. They must ensure that access routes are clear and safe, that any necessary permits or permissions are arranged, and that keys, codes, or instructions are provided in good time. The customer must protect floors, walls, and fixtures if special care is required, unless that responsibility has been expressly accepted by us in writing.

The customer must notify us of any items requiring special handling, including antiques, artwork, pianos, glass, medical equipment, or items with sentimental or unusually high value. Such items may require additional time, specialist lifting, packing, or pricing. We may decline to transport items that are too risky, too heavy, or unsuitable for the vehicle or available staffing. If the customer insists on moving an item against our advice, they do so at their own risk and may be required to sign a waiver where lawful and appropriate.

If the customer or any third party causes damage, injury, or delay through their actions or omissions, the customer may be liable for the resulting loss. The customer must ensure children, pets, and unauthorised persons are kept clear of the work area. The customer must also take reasonable steps to secure valuables, documents, and personal belongings before the service begins. We will not be responsible for items that are not disclosed, not packed, or left in unsecured areas.

General Provisions

We may subcontract part of the service or use additional vehicles, staff, or partners where necessary to complete the booking efficiently, provided that we remain responsible for the contracted service to the extent required by law and any written agreement. Any failure or delay caused by events beyond our reasonable control, including accidents, traffic disruption, extreme weather, strikes, civil disorder, or government restrictions, will not be treated as a breach of contract.

These Terms and Conditions form the entire agreement between the parties in relation to the service, unless a separate written agreement states otherwise. If any term is varied, the variation must be agreed in writing or clearly confirmed by us. No waiver of any right or remedy shall operate as a waiver of any future right or remedy. The customer may not assign the booking or transfer rights and obligations without our consent.

Governing law: These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. By booking with Man And Van Bayswater, the customer confirms they have read, understood, and agreed to these terms and that any man and van service is accepted on that basis.